There were only 8 participants for the training because many who registered did not turn up. We were randomly divided into two groups and I was seated with four staffs from the operation side. There were only two management staffs including me and she was seated at the other table.
We were required to do many group discussions in order to complete the activities and exercises in our workbook. On the first day, I had difficulties discussing with them. This is because although we work in the same company, we have never talk, what more work as a team. They were quite reluctant to express their opinions, afraid that they are 'not good enough' for the management people standard. I on the other hand did not want to voice out too many opinions because I want to give the rest an opportunity to try answering the questions. At the end, it was quite a mess.
However, as weeks go by, we became closer and more comfortable with each other. We start to casually chat and acknowledge each other when we meet outside the training hall. Soon, we were able to co-operate and even win a few quizzes. I begin to appreciate and admire each of their skills and knowledge. Although I am a management staff, I dare say that the operation staffs are more knowledgeable than some of us because they have hands-on experience and they deal with guests more frequently. I realised that they are the elite people of their department and they are in the training because they are good in their job and they have the right positive attitude.
The most memorable moment during this six week training was the team building session. We have to work closely as a team to complete numerous task. We tried our best to complete the activities regardless of our gender, ethnic or social status. We were all equal at that very moment and since we are from different department, we managed to flaunt our skills in different segments of the exercise. It was the first time I really did enjoy myself since joining the company.
Today is the last session of our training. Before today, I cannot wait for the whole module to end because by then, I can resume my daily task at my work desk. But towards the end of today's session, I realise that I will miss the rest of the participants. Without realising, we have form a strong bond, althought we are from different departments, different backgrounds, different ethnics and different beliefs. It is our hunger to do our best and our determination to give the best service to our guest that make us united. I will try my very best to maintain this good rapport with every single one of them because they truly touch my heart.
